Privacy Policy

Information We Collect

We may collect information you choose to provide through this website, including your name, contact details, clinic preference, appointment request details, and any message you submit.

How We Use Information

We use submitted information to respond to inquiries, help coordinate appointment requests, provide information about ICBC-related recovery services, and improve the website experience.

Health Information

Please avoid submitting sensitive medical details through general website forms unless they are necessary for your request. Treatment details and clinical records are handled by the applicable clinic or provider according to their own privacy and recordkeeping obligations.

Direct Billing and Insurance

If you ask about ICBC direct billing or extended health coverage, information may be used to help assess appointment or billing next steps. Coverage and billing eligibility may depend on your provider, claim, policy, and treatment type.

Website Analytics

This website may use analytics or similar technologies to understand page visits, device type, browser information, referring pages, and general usage patterns. These tools help improve website content and usability.

Cookies

Cookies or similar technologies may be used for website functionality, analytics, and performance measurement. You can adjust cookie settings through your browser.

Sharing Information

We do not sell personal information. Information may be shared with partner clinics, service providers, or booking platforms when needed to respond to your request or support website operations.

Data Security

Reasonable safeguards are used to help protect information submitted through this website. No online transmission or storage method is completely secure.

Third-Party Links

This website may link to external clinic websites, booking platforms, maps, or review pages. Those websites are governed by their own privacy policies and practices.

Your Choices

You may request access, correction, or deletion of personal information submitted through this website, subject to legal, clinical, or operational requirements.

Contact

For privacy questions or requests, please contact the clinic or website operator using the contact method provided on this website.